FAQs

 

Bay Area Box Express is a North Bay-based service that delivers super low priced
moving supplies to most of the San Francisco Bay Area.

Ok, it looks good. So how do I get my boxes?

The cheapest option for you is to pick them up. Avoid the delivery fee by meeting us, preferably in San Rafael. Another way that works well is to meet our van driver while he’s on his daily route and then just have the goods transferred to your vehicle. Favorite meeting spots are (but not limited to – be creative!) Park & Rides, Costco, Safeway, Starbucks, dog parks, or just about anywhere not too far off a main highway. Bring an empty (please) SUV, truck, van or station wagon. Save us the time and effort of delivery and we’ll show our appreciation by giving you, as a bonus, some free moving boxes or other packing supplies (at least 5 small/medium boxes or two rolls of tape)!

If you need to have them delivered, that’s fine too. Just give us a call and, depending on location, you can expect to receive your order within 24-72 hours (see Bay Area delivery map). Same-day Marin County delivery is not uncommon. At present, we do not cover the Peninsula or the South Bay areas with great frequency. We always appreciate as much advance notice as possible.

Regarding your recommended box bundles... are substitutions allowed? I'll need more small rather than large boxes.

No problem! Let us know what your individual needs are. (Happy customers are what we want:)

Will you sell less than the minimum required, even if I pick it up?

Sorry, but no.

Are these standard size moving boxes?

Professionals in the moving and storage industry make up a large share of our referral-based business, so we work hard to find the right size boxes. Our basic box sizes (small, medium, large) will be, if not exact, within 10% – 15% of industry standards. Whatever variance there is will be in your favor – they will be slightly larger rather than smaller.

When you buy a bundle of boxes they will be uniform within each size category (all 20 small boxes will be exactly the same, and so on). Boxes of uniform size stack more efficiently.

Are these boxes really as good as new, store bought ones?

Yes, but cheaper and usually stronger too.

Most boxes in our inventory have some brand name printing on them, and/or residual tape from prior use. Since nearly all our supply comes from industry surplus, and not previous residential moves, it’s unlikely you will find any writing on the box. We apply rigorous inspection standards and damaged cartons are separated out. The question we ask ourselves when sorting and screening: “Is this a box I would put my own valuables in?”.

Where do you get your boxes?

Our primary sources for “Precycled” boxes are:

  • Manufacturing mistakes: overproduction, printing errors, cancellations.
  • Distributors’ or manufacturers’ once used boxes still in excellent condition.
  • Liquidation sales, bankruptcies, discontinued items.

These perfectly good boxes were headed for the recycle dumpster …

What do I do with my boxes after I have moved?

For various reasons (logistical, economic, and quality control issues), we rarely do post move-in box pickups any longer. Our best advice is this: resell them on Craigslist or donate them. Post an ad that says “Free moving supplies” and watch how fast they’ll disappear! And naturally, you can always recycle them.

What's your return policy? Can I bring back any unused merchandise?

Sorry but no. We operate within very small margins – we are not a big box store. So we simply cannot accept any returns. Please try to estimate as well as you can.

↓